As you heard from our CEO, Tom Nerney, AI and technology are helping USLI work faster, simplify processes and create a better experience for you, our valued customers.

Read Tom’s message: Our Commitment to You in the Age of Artificial Intelligence

And while technology continues to change the way we work, one thing remains clear: Relationships still matter.

Research from Five9 shows consumers still want access to knowledgeable people when issues become more complex. In fact, 75% of consumers prefer speaking with a real person, and nearly 90% report lower loyalty when human support is removed.

At USLI, we believe the best customer experience combines both — technology that helps you be more efficient and direct access to USLI team members when you need assistance. We accomplish this through:

  • Email: Every message is answered, with a goal of a three-hour turnaround on submissions.
  • Phone Quoting: Talk through eligible risks with experienced underwriting teams and receive bindable quotes and prefilled applications in minutes.
  • Instant Answer Web Chat: Connect online with a live underwriter for real-time appetite, coverage and underwriting questions.
  • Extended Service Hours: Access support from 7 a.m. to 8 p.m. ET.
  • Service Lines: Established phone lines provide immediate assistance when you need help.
  • Customized Voicemail Greetings: If someone is unavailable, you know who to contact next.

Extending That Support to Your Retail Agents

Many of these resources are also available to support the retail agents you work with. Your agents can access USLI’s experienced underwriters through phone quoting and web chat, giving them fast ways to ask questions, discuss opportunities and keep business moving.

Our people can support their success, too. The Sales Enhancement team works directly with customers to help retail agents get more from USLI’s web and phone quoting capabilities, while our Outbound team personally follows up on online quotes to create additional opportunities to bind business.

We also invest in the long-term success of our customers through education and professional development.  Through USLI University, agents and brokers can access on-demand courses, live virtual classes, in-person conferences and specialized programs such as Fundamentals First. Learning advisors can also help develop customized training plans and curriculum designed around the needs of an individual, team or organization.

The USLI Experience is about more than completing a transaction. It is about building lasting relationships, helping you grow, and providing the resources, accessibility and guidance you need to succeed. Technology can make transactions faster, but people help build trust that creates long-term success for you and your retailers.